Hotel Effie has announced the appointment of Osa Mallo as its new spa director. Mallo will oversee Spa Lilliana, the hotel’s serene wellness space featuring 10 treatment rooms, a coed relaxation lounge, private men’s and women’s locker rooms and relaxation areas, a hair and nail salon and a retail boutique. As the spa director for Hotel Effie, Mallo will focus on the daily operations of the spa, overseeing all aspects of the finances, operations, experiences and marketing.
Related: Image Skincare Appoints Sennen Pamich as Chief Executive Officer
Mallo has more than three decades of experience in the luxury wellness and hospitality industry. She spent 18 years working for Mandarin Oriental, Miami, most recently as its senior director of spa and wellness, where she led a team of over 50 colleagues and contributed to several significant initiatives within the spa segment for Mandarin Oriental Hotel Group, including pre-opening planning and assistance for Mandarin Oriental, Atlanta; participating in major spa renovations, including converting retail space into a hair salon and redesigning the lobby store as an outlet.
Jim Marino, general manager at Hotel Effie, said, “We are pleased to welcome Osa Mallo as our new spa director at Hotel Effie. Thanks to her strong problem-solving capabilities, a service-driven mindset and excellent mentoring skills, she will be focused on driving revenue and profitability through continuous enhancement of the guest experience and long-term client retention.”
Mallo said, “I am excited to be working with Hotel Effie and look forward to helping make Lilliana Spa the premier spa and wellness center on the Emerald Coast. Our goal is to provide guests with superior luxury service and exclusive quality treatments. I look forward to connecting with the local community and creating memorable journeys, offerings and retreats that enhance overall well-being.”
