2020 Stars of Industry Winners Announced

The California Hotel & Lodging Association (CHLA) honored hospitality leaders and three outstanding properties at its 2020 Stars of the Industry awards, held virtually for the first time this year.

"Each winner has demonstrated sustained excellence and a passion for hospitality that inspires all of us, especially this year," said Lynn S. Mohrfeld, president and CEO of CHLA. "Our heartfelt congratulations and thanks to every participant who daily makes the California lodging experience the best in the world."

The 2020 Stars of the Industry Winners

Outstanding Lodging Employee of the Year

Helen Nguyen - DoubleTree by Hilton San Jose

Melite Wood - Menlo Park Inn

Outstanding Manager of the Year

Paulette Fischer - The Waterfront Beach Resort, a Hilton Hotel

Dania Duke - Hilton San Diego Gaslamp

Roberto Mota - Menlo Park Inn

Outstanding General Manager of the Year

Arthur Dennis - The Ritz-Carlton, Los Angeles/JW Marriott L.A. LIVE

Martin Cordova - Monterey Plaza Hotel & Spa

Stevan Porter Emerging Hospitality Leader of Year Award: This award honors an exemplary lodging employee younger than 30 years who has demonstrated superior professional dedication, leadership and a fresh perspective to their job.

Shelbi Walker - Visit Concord

WIL Connect Leader of the Year Award: This award is given to a female hospitality professional who serves as a leader and role model within the hotel community.

Tami Douglas - The Meritage Resort and Spa

Sara Southam - The Westin Verasa Napa

HD Supply Housekeeping Award: This award recognizes housekeepers/room attendants who show commitment to extraordinary guest service, exceptional cleanliness of guest rooms and public areas and a true passion for the hospitality business.

Jose Berdejo - Fairmont San Jose

Vicente Lopez - Rosewood Miramar Beach

Alba Castillo & Elena Castillo - Inn at Playa del Rey

Community Service Award: This award is given for programs that demonstrate the individual property's responsiveness to the local community.

Hotel 1550 – San Bruno

Good Earthkeeping Award: This award recognizes lodging properties that have developed a culture toward integrating environmental management practices that improve everyday operations and the bottom line, while maintaining quality service and meeting guest expectations.

Terranea Resort – Rancho Palos Verdes

Guest Relations Award: This award is given for programs that develop a climate conducive to new or repeat business, create goodwill among guests or effectively solve guest complaints.

Magic Castle Hotel - Los Angeles